Support

If you’re having trouble signing in, verifying your email, or accessing your pet’s memorial, we recommend:

• Ensuring you’re signing in with the same email used at checkout.
• Checking your spam folder for verification emails.
• Resetting your password using the “Forgot password” option.

If the issue continues, email our team and we’ll assist you directly.

If your photos or videos are not uploading properly:

• Make sure your internet connection is stable.
• Confirm the file format is supported (JPG, PNG, MP4, etc.).
• Try refreshing the page and uploading again.

Larger files may take slightly longer to process. If you receive an error message, please include a screenshot when contacting support.

If your QR code does not scan:

• Ensure good lighting and hold the camera steady.
• Wipe the surface gently if outdoors.
• Make sure your phone camera lens is clean.

If scanning still fails, contact us and we’ll verify the link immediately.

For questions regarding your plate order, delivery timeline, or shipping confirmation:

• Check your confirmation email for tracking details.
• Allow standard production time before shipping.

If you need an update, include your order number when contacting support for faster assistance.

You can update your pet’s memorial at any time from the portal:

• Add new photos and videos.
• Edit the written tribute.
• Invite family members to contribute.

If you need help navigating the portal, we are happy to guide you step by step.